FAQ

Permanent jewelry is a piece, such as a bracelet, necklace or anklet, that’s custom-fit and welded closed—meaning there’s no clasp. It becomes a seamless part of you until you decide to remove it. We love it as a way to mark a memory, a friendship, or simply add effortless sparkle to everyday life.

Not at all! ✨ The welding process is quick (less than a minute) and completely safe. We place a protective leather patch between your skin and the jewelry, so you never feel the spark. As for comfort, we’ll size your piece carefully to make sure it feels natural—even while sleeping.

Yes! Permanent jewelry can be easily removed with a pair of scissors or snippers. If you’d rather not remove it yourself, we’re happy to help.

Yes! We’re happy to bring Sappy to you. Availability depends on party size and distance—just reach out with details, and we’ll confirm what’s possible.

No—it shouldn’t! We source our jewelry from reputable vendors, and our gold plating is designed to last. With proper care, your piece will keep its shine.

The best way is to use a solution of warm water and mild dish soap. Gently scrub your jewelry with a soft toothbrush or cloth to remove oils and dirt. Rinse thoroughly with clean water and pat dry with a lint-free cloth.

Don’t stress — it happens! ✨ While our pieces are made with love and care, jewelry can sometimes snag, loosen, or break. Because we’re a small business, we can’t offer full repairs or replacements, but we always want you to feel supported.

If it’s a permanent bracelet that’s broken at the jump ring, we’re happy to re-weld it for you at a future pop-up for a small fee ($5). For all other pieces, reach out to us and we’ll do our best to guide you with next steps. 💌

At the end of the day, Sappy isn’t just about jewelry — it’s about you feeling confident and cared for.